Terms and Conditions

---

  Terms & Conditions  

 Pricing  

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at the published price and in the case of any unexpected change in price the customer will be informed and asked if they would like to proceed with the order or cancel the order.  All prices are shown in British Pounds Sterling £GBP.  If you are buying from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your debit/credit card.   

 Postal charges if applicable are added to the price of the products ordered at the checkout.  We may from time to time offer promotional discounts either direct or via a third party, these codes may only be applied to full price items and cannot be used in conjunction with any other offers or discounts.  

 Postage and Shipping 

All items are sent out via Royal Mail Special Delivery which requires a signature upon receipt.   UK postage rates are £4 per order  EU postage rates are £7 per order These are sent via an insured courier  All other countries £10 per order.  These are sent via an insured courier     All orders will leave the workshop within 3 working days of the order placed *please note that this is not the delivery time.    Evolution Gemstone Jewellery shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.    

 If your parcel does not arrive within 2 weeks please contact Evolution Gemstone Jewellery  with your name, order date and order number. We will then investigate this with Royal Mail or the courier service used and provide you with the tracking number for your order, if the parcel has been delivered this will show the signature and address of the person that signed for the parcel, usually this is enough to track down the missing order.    

 Please note that the Royal Mail do not class a parcel missing until 20 working days more for international parcels.    Import taxes and customs charges are the responsibility of the purchaser.    Please be advised that when ordering from the website it is the customers responsibility to provide the correct and complete delivery information.  Failure to do so may result in your order being undelivered or delivered to the wrong address of which we will not hold any responsibility for. 

If you have provided incorrect information please contact Evolution Gemstone Jewellery as soon as possible so we can amend the delivery address.  

 Returns & Exchange Policy   

Evolution Gemstone Jewellery want you to be happy with your purchase, so if you are not 100% over the moon with your jewellery I offer a hassle free returns service.    Simply pop your unworn jewellery back in the original box and packaging within 21 days of receiving your order and send it back to   

 FAO Returns Dept.  Evolution Gemstone Jewellery 

10 Greenaway 

Morchard Bishop  

Crediton  

Devon 

EX17 6PA 

 with a note stating your name, order date and order number.   * Please note that ear rings cannot be exchanged if the seal on the bag has been broken due to hygiene reasons.    *Please note that the jewellery is the responsibility of the purchaser until it has been received back so please make sure that it is packaged securely and that it is sent back via an insured service, Evolution Gemstone Jewellery recommends Royal Mail Special Delivery and keep the tracking number to hand. 

No refunds will be offered on bespoke or personalised items at any time.    Please note that refunds will be processed as soon as the item is returned and credited via the original method of purchase. The refunded amount could take unto 21 days to show in your account.    We do not issue refunds for postage on items that have been returned to us for a refund where paid.  Returns after 21 days will not be accepted for a cash refund and a voucher/credit note will be issued instead.   

 Returning Faulty Goods

If in the unfortunate event your jewellery arrives damaged please contact Evolution Gemstone Jewellery on either Tel:07886505279  or info@elolutiongemstonejewellery.com and a replacement will be sent out on the receipt of the damaged goods.  Postage will be refunded on this occasion.    If the jewellery is faulty within the first 6 months pleases contact Evolution Gemstone Jewellery with photographs of the damaged item. 

 These will be dealt with on a case by case situation. 

 Online Order Cancellation. 

If you wish to cancel an order placed online at  please  Tel:07886505279 or email info@elolutiongemstonejewellery.com as soon as possible after the order is placed.  If the order has been processed and sent out you still have the 21 days to return the order.   

 Exchanges & Alterations

From time to time a customer may wish to change a length of an item of jewellery.  Evolution Gemstone Jewellery is happy to alter a piece of jewellery at a small additional cost depending on how much work needs to be done to the piece. 

*Please be aware if a Sterling Silver or Argentium Silver piece of jewellery exceeding 7.78 gram weight needs lengthening: it will have to sent back to the assay office to be checked that it meets the Assay office standards The return needs to be within 28 days of purchase.  

It is the responsibility of the customer to return the item to us to alter and pay the alteration fee as well as the return postage.   

 Representation & Specification of Goods 

Some items may be shown slightly larger or smaller than the actual size of the piece in order to show intricate details of the piece or to show the whole piece in its entirety.  Due to the limitations of the colour display your screen may not show exactly the correct colour detail of the piece being viewed.  Please see the item description for more details on the item.  All information given is made in good faith but total accuracy cannot be guaranteed.   

 Liability 

Evolution Gemstone Jewellery do not accept any liability for any typographical, clerical or other errors and/or omissions and receive the right to add, delete and modify any of the information found on the website at any time without notice.    Subject to the following provisions Evolution Gemstone Jewellery warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from delivery.  This warranty is given subject to the following conditions 

1)  Evolution Gemstone Jewellery will not be under no liability in the respect of any defect in the product arising from any specification or instructions given by the customer of a bespoke item.   

2)  Evolution Gemstone Jewellery shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alterations to repair of any piece by another jeweller without Evolution Gemstone Jewellery approval.  

 Where we have replaced defective products, products not meeting the specification or refunded Evolution Gemstone Jewellery shall have no further liability to you.  

 Legal 

 All products sold shall remain the property of Evolution Gemstone Jewellery until payment of the total product invoice amount.  All details the the customer provides for the purpose of ordering or purchasing products are correct and that the credit/debit card that you are using for the purpose of ordering is your own and that there are sufficient funds to cover the cost of the items being purchased.     If there are any changes to the details supplied to us by you it is the customers responsibility to inform Evolution Gemstone Jewellery of the changes as soon as possible.

 Evolution Gemstone Jewellery hold no responsibility for items not being sent or delivered due to incorrect information from the customer.    Purchase confirmation email of your order does not guarantee the product sale.  Evolution Gemstone Jewellery reserve the right to cancel any order at any time.   

Evolution Gemstone Jewellery reserve the right to add to, delete from and modify these terms and conditions at any time without any prior notice.    Evolution Gemstone Jewellery advise that the terms and conditions are read before purchasing from the website.   

Copyright

The entire contents of this website including products, designs, branding, text and photographs is the sole property of Evolution Gemstone Jewellery. Parts of the the website can be printed off just for the purposes of purchasing an item, other that that it is strictly prohibited without written permission from Evolution Gemstone Jewellery.   

Business Details  

Angela Scott  

10 Greenaway 

Morchard Bishop 

Crediton  Devon  

EX17 6PA

 Tel:07886505279 

email:  info@elolutiongemstonejewellery.com   

 Business hours: Monday- Friday 9.00 – 5pm  

Closed Saturday, Sundays and Bank Holidays